https://www.markerjockey.com/a-single-thread daily 0.75 2020-02-08 https://www.markerjockey.com/about-me daily 0.75 2023-09-12 https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1652060563115-U1ZW4DEGVJO0EUXUW82F/me.png Who Is This Guy? https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1652060563115-U1ZW4DEGVJO0EUXUW82F/me.png Who Is This Guy? https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1652061542820-GE9UCSSTTM14IYWLHFUJ/me-small.jpg Who Is This Guy? My name is Jacob Harris. I’ve been in tech for 20+ years, and in UX for 14 of them. 
 I am a passionate thinker and problem-solver that always aspires to the maximum amount of simplicity and intuitiveness for the user. 

 I’m a NN/g-certified Master UX Designer with experience in everything from consumer products, to emerging AI, to large-scale SaaS. In my personal time, I love learning languages, training jiu-jitsu, and raising my daughter. 

Thank you for taking the time to review my work. https://www.markerjockey.com/vanguard-bureaucratic-suspense daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452634113588-M32DA4VU1QCEBLOKWCBV/main.jpg Vanguard: Bureaucratic Suspense https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452633698923-SREVHETD6RNYH16WLS5K/full-landscape.jpg Vanguard: Bureaucratic Suspense https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1457568654663-XU9XK3PJ7V4Q9PR3OM65/close-portrait.jpg Vanguard: Bureaucratic Suspense - I envisioned political figures stuck in Capitol Hill like fruit in a gelatin mold. https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1457568654685-KJ1URBHJSVCK5D1PUG3U/close-portrait-2.jpg Vanguard: Bureaucratic Suspense https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452633699077-35U8OWGO56S54W2RF8TC/magazine.jpg Vanguard: Bureaucratic Suspense https://www.markerjockey.com/decode-creative-inheritance daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1457568971678-00REK85V6O9X2O17334W/illo-portrait-head.jpg DeCode: Creative Inheritance https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1457568971678-00REK85V6O9X2O17334W/illo-portrait-head.jpg DeCode: Creative Inheritance https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452640769497-E5BE96CWRJJDH3B0B160/illo-portrait.jpg DeCode: Creative Inheritance - Through several collage graphics, I communicated the overarching idea and its 50,000-year history and represented a few key creative figureheads of Western culture. https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1457568971590-I5XJ8SJKKIR0B0A53PX2/illo-portrait-numbers.jpg DeCode: Creative Inheritance https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1453310514773-2OF1BVGMTPQA623ACN9X/Wired_Genius_Piece_5_McQuade.jpg DeCode: Creative Inheritance https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1453310514824-AZ0D2YZ2WBB38VDXQWBS/Wired_Genius_Piece_6_McQuade.jpg DeCode: Creative Inheritance https://www.markerjockey.com/kipp-harbor-times daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1456767403805-KN8Z62OADRLLPKN8YA4P/nytimes-main.jpg Kipp Harbor Times https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1456767279224-813H6OYK1363VPX4Y0MT/nytimes-main.jpg Kipp Harbor Times https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452557556634-PO1XOYQ0KN2HX9ADYKH6/close-landscape.jpg Kipp Harbor Times - I looked into our 34th president’s accomplishments and was interested to discover that he created the interstate. https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1457566638051-1LLPLYCRXOBTE8WAK8XB/head-portrait.jpg Kipp Harbor Times https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1457566638081-R7T7CSD19BDYHKWBAWH3/header-portrait-2.jpg Kipp Harbor Times - So I incorporated the meandering patterns of our highways into the fragmented design. https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1457566875204-QCVG0UNW807VF00ACAUV/close-portrait.jpg Kipp Harbor Times https://www.markerjockey.com/the-finance-pulse daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452896039354-F8P5FPCM3V9HMWHWZ0FE/main.jpg The Finance Pulse https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452896039354-F8P5FPCM3V9HMWHWZ0FE/main.jpg The Finance Pulse https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452895911180-L6DBH16UX5HSJKKQVZQI/close-portrait-4.jpg The Finance Pulse - Futurists and climate change researchers agreed that after oil, the next great precious resource would be potable H2O. https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452895911018-5UG8G3WWA6Y9TIC2E0AG/close-portrait-3.jpg The Finance Pulse https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1453239494610-7UD2HPU09F11AQSZQL37/cima-photo-2.jpg The Finance Pulse https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1453239494985-ZBDN9ZAEGKVHFK2PRUUE/cima-photo-4.jpg The Finance Pulse https://www.markerjockey.com/a-berlin-guide daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1453940592760-5OWKFJCJKG133RHSDOMK/main.jpg A Berlin Guide https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452709802560-MA4IIRVPEJEIZMK853S0/main.jpg A Berlin Guide https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452618821440-8XPUING788I0YWT0XX24/close-landscape-2.jpg A Berlin Guide https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452618821584-JWB346UOFML3MA2TT65D/close-landscape.jpg A Berlin Guide https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452725592955-X1079CSG1RCX64FODOMV/close-illo-2.jpg A Berlin Guide https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452725592953-F8PQRBTAV5IKQ0YD8VJK/close-illo-3.jpg A Berlin Guide https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452725593001-WS8ERGG75D6RD8IDVYAO/close-illo.jpg A Berlin Guide - This was my first time mixing typography and topography with the intimacy of a physical object. https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452725394220-4UAYP6OKBL4TM79RH4X5/map-crop.jpg A Berlin Guide https://www.markerjockey.com/morale daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452703235511-ICK6K56XYNMW587G3U6D/main.jpg Morale https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452703235511-ICK6K56XYNMW587G3U6D/main.jpg Morale https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452703233250-IM5BFXP1MAIXWP6BDQM8/relax.jpg Morale https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452703235173-J8VISCZ1CRJIS9GD40K9/work.jpg Morale - The result was a six-piece collection of motivational words that, for me, hold a lot of meaning. https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452703234323-7H1DDQUVRD9GBFVJNMQX/tone.jpg Morale https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452703231449-OX10SZHWJMNCP33LPG7P/create.jpg Morale https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452703232145-5IIRH99I5BE7J0EK2MQY/laugh.jpg Morale https://www.markerjockey.com/ethics-review daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1453307629720-VXU62V9OYQD7Z46LI3F0/main.jpg Ethics Review https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1453307629720-VXU62V9OYQD7Z46LI3F0/main.jpg Ethics Review https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1453307627107-0QLYI4VGN9ZHH3XPAYO2/close-landscape.jpg Ethics Review - Students often stick tabs in a book to bring attention to certain passages, but in this case, the tabs are used to avoid the material. https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1453307627024-3PESQO49EK5MEB2WGK2U/close-portrait.jpg Ethics Review https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1453229235157-DT7832199KLB1P9CB8N8/close-portrait-2.jpg Ethics Review https://www.markerjockey.com/case-studies daily 0.75 2019-07-21 https://www.markerjockey.com/international-automaker daily 0.75 2019-07-21 https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1514600218471-PRT9OZ7J5UN6QHSWQXID/image-asset.png INTERNATIONAL AUTOMAKER The "fuzzy matching" system, post redesign. (Click to enlarge) https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1514600332541-1M1U8ZMD0M2Y3N337M2G/Screen+Shot+2017-12-29+at+6.11.17+PM.png INTERNATIONAL AUTOMAKER CPO inventory search prior to redesign. (Click to enlarge) https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1509590007787-Z0RN4TVLATUIDG2EDB9E/Auto+Sketches.png INTERNATIONAL AUTOMAKER - A Major Automaker Disrupts Its Own Vehicle Search https://www.markerjockey.com/contact daily 0.75 2020-07-25 https://www.markerjockey.com/dealership-call-quality-assurance-software daily 0.75 2019-07-21 https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1509601247374-ZSHXWBG56PXRGUG5XFJY/Playback.png DEALERSHIP CALL QUALITY ASSURANCE SOFTWARE - Communications Quality-Assurance Application Redesign https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1514669089924-B9KZUP9P7H1M9GNL31T5/Screen+Shot+2017-12-30+at+1.01.30+PM.png DEALERSHIP CALL QUALITY ASSURANCE SOFTWARE Completed interface displaying playback UI, complete playlist, and corresponding options. (Click to enlarge) https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1514668957317-60BGVJUFC87GB55X7XPJ/image-asset.png DEALERSHIP CALL QUALITY ASSURANCE SOFTWARE Data viz card concepts (Click to enlarge) https://www.markerjockey.com/experience-store-international-telecom-company daily 0.75 2020-01-14 https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1563736045334-T1TY3IL8SBISEU4M7BA7/image-asset.jpeg Experience Store, International Telecom Company Service blueprint of experience table https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1514663083316-JRCETLWYDV1J2V61ZQU3/image-asset.png Experience Store, International Telecom Company Top - Concept diagram for "molecules". Bottom - Finished product in Australian telecom experience store. (Click to enlarge) https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1514663352744-MG78J1WI9AE439W2L7YH/image-asset.png Experience Store, International Telecom Company Company executives exploring the interactive table on opening night. (Click to enlarge) https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1509602159361-WD2CRX1MM4DSYJ5Y9F8F/image-asset.png Experience Store, International Telecom Company - Interactive Table for Experience Store https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1514665401491-B0Q88970ZK730010W4SM/image-asset.png Experience Store, International Telecom Company Top - Concept diagram for device comparison. Bottom - Finished product in Australian telecom experience store. (Click to enlarge) https://www.markerjockey.com/communications-application daily 0.75 2019-07-21 https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1514666124022-PMYOFJLGMJNS9QMGTAWL/image-asset.png Communications Application Top - Sketch from co-design session, detailing how to compile disparate customer data into a single app interface. Bottom - Concept showing display of compiled customer info in a single interface. (Click to enlarge) https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1514666818314-ADC89B3T4SR8VKGBJW0D/Screen+Shot+2017-12-30+at+12.46.15+PM.png Communications Application Info architecture from co-design session, later used as the DNA for other similar application. (Click to enlarge) https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1509672076537-2GN4Z1SLC9ZGJWQ1ZVUZ/Call-Pop_Sketch.png Communications Application - Bottom-Up Application Redesign https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1514666692094-IGEEP552BOTKAOFESIGN/Screen+Shot+2017-12-30+at+12.44.08+PM.png Communications Application v1 interface (Click to enlarge) https://www.markerjockey.com/visual-design-examples daily 0.75 2018-03-14 https://www.markerjockey.com/visual-design daily 0.75 2018-10-05 https://www.markerjockey.com/home daily 0.75 2022-05-07 https://www.markerjockey.com/home-1 daily 0.75 2022-05-07 https://www.markerjockey.com/new-page-1 daily 0.75 2022-05-07 https://www.markerjockey.com/new-page-2 daily 0.75 2022-05-07 https://www.markerjockey.com/new-page-3 daily 0.75 2022-05-07 https://www.markerjockey.com/new-page-4 daily 0.75 2022-05-07 https://www.markerjockey.com/new-page-5 daily 0.75 2022-05-07 https://www.markerjockey.com/contactme daily 0.75 2023-09-18 https://www.markerjockey.com/workday-case-study daily 0.75 2024-03-26 https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1696040915343-ARC9XIIK7JHPWD006V4Z/Frame+3+%283%29.png Workday - Make it stand out Another enormous editorial image of the final dashboard concept for the redesigned Devsite. https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/bd0d8712-db26-41af-bd08-aa7a6841152d/Workspace+Based.jpg Workday - Make it stand out Devsite takes inspiration from W3 WebAssembly, reimagining Workday Extend building products as ad-hoc workspaces within the "Build" section, which relies on AI to access Extend building products, eliminating the need for users to navigate to a separate webs application dedicated to just one type of builder. https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/eeec0ecd-7dc6-4839-b5aa-ab0088a62326/Developer+Types.png Workday - Make it stand out The assumptions we had about the variety of developers using the site proved to be wrong. Instead, they were facets of the same persona. This insight made us realize that the product was not our system, but indeed the user themself. https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1696999654774-L130I76FMEXLVY86FSBH/Screenshot+2023-10-10+at+9.47.08+PM.png Workday - Make it stand out A Stickie Situation: Presumptive developer personas would constantly get rejected by stakeholders, and overlap was the problem. https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/5a97d9f4-1ccc-4ed5-9424-a4aee849cbe9/Admin+Page.png Workday - Make it stand out The project started with the redesign of the new console dash. Pictured here is the Admin context. https://www.markerjockey.com/aboutme daily 0.75 2024-01-11 https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/162702dc-46f4-4691-9f10-d3a287ddb807/65a0530cdebe2f2d7a98793c-HeadshotPro+%282%29.jpg About Me - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.markerjockey.com/work-case-studies daily 0.75 2023-10-11 https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/5a614d9f-cd60-4c63-80d6-192b81c1ec25/629a38273e59ee069da94c6d.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/80f89eab-9fdd-4e36-bef3-f8275c71e309/62c6c97aeee9410fe137d940.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.markerjockey.com/cvent daily 0.75 2024-03-25 https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/c975a2b3-cf86-4727-938e-75b016eb29e9/OLD-site-cropped.jpg Cvent - Make it stand out An example of a page from the old Proposal Builder application. Heavy usage of inputs increases cognitive load. Additionally, items such as allowing the user to select distinct room rate packages means that mutually exclusive selections are allowed because of the systems scant error handling. https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/eda9cc16-05b0-46f5-94a8-db7ec95466f0/4.3.png Cvent - Make it stand out As silver linings go, the one thing COVID did for us was speed up the cadence of our research plan https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/e8e6d6e0-d84a-490e-a6c2-05d4b9ee3152/IMG_20190913_164634.jpg Cvent - Make it stand out Fig 1. - A paper prototype put together by the team to think through the experience as a physical artifact. We also brought in stakeholders to do blind walkthroughs to validate our assumptions. https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/c5ab1cc4-cae0-4177-b70e-ec7644f3de80/7.6+-+RFP%2C+Ongoing+costs.png Cvent - Make it stand out The side drawer allows users to view either the complete RFP, the ongoing proposal costs, or even location stats with the click of a button of the upper right-hand floating menu. The only interruption of the workflow is that the main content area width will narrow, but the layout and data are preserved. https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/6d0bc796-d38d-4ad2-826a-87e6dc31c4ce/IMG_20190912_161114.jpg Cvent - Make it stand out Though we don’t dive into it in this particular case study, we were redesigning the RFP creation experience too, which necessarily had to closely align with the Proposal Builder in terms of flow and interactions. https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/e2648f1a-3039-40a5-b65d-7e906e49bc85/IMG_20190912_094753.jpg Cvent - Make it stand out When does an interaction need RFP information inserted? In this content design exercise, we bucketed things into “stub” (micro-interaction), “overview” (longer info interaction), and “event info” (requiring a callback to the RFP). This helped us determine injection points of RFP info. https://images.squarespace-cdn.com/content/v1/59ee9ec1be42d6f681f36f76/1652051811735-0AZMTIT0SGH3B2ZW9UW7/Cvent.jpg Cvent - Make it stand out Just a giant image of the final concept for the redesign. Read on below… https://www.markerjockey.com/contact-york daily 0.75 2025-05-09 https://www.markerjockey.com/about-york daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1459263426143-THBOLC2OEUG5G0VIPN5K/image-asset.jpeg About Live from the stage/my workspace https://www.markerjockey.com/press-york daily 0.75 2025-05-09